Help Desk Analyst

Do you have experience in Writing skills?, Do you have a Bachelor’s degree?, Bachelor’s degree in communications, business administration, computer science or related field from a US Department of Education accredited collegeor university or (4) years of applied experience in passenger communication systems, corporate communications, public relations, customer service or related field.

2 years of passenger/business communications, public relations, or customer communications required. At least 1 year of experience in a dataanalytics or similar role required. At least 1 year of customer serviceexperience in a public facing role good to have.

Skills

Microsoft Office Suite (Word, Excel, PowerPoint,SharePoint)

Intermediate to advanced Excel skills (datavisualization, formulas, pivot tables, macros, etc.)

At least one year of Salesforce or similar CRMexperience (report generation, list creation, case management)

Power BI experience good to have

Knowledge of or experience with extensiveenterprise/public transportation/rail logistics systems good to have

Knowledge of National Incident Management System(NIMS) and/or willingness to learn

Excellentorganizational, interpersonal,written, and verbal communication skills are required, * Bachelor’s (Required)

Experience:

• Data analytics: 1 year (Required)
• customer serviceexperience in a public facing role : 1 year (Required)

4.74.7 out of 5 stars Newark, NJ 07102 $30.23 an hour - Contract, Pulled from the full job description

• 401(k), Work hours: 40 Primary business hours but must be able to respond and work due to unforeseen happenings, including some weekends, nights, holidays and special events as required for EOC duties. This position is classified as “Essential Operational Personnel” and will be required to report to work during adverse weather or commuting conditions. lunch period (Unpaid): 30 Minutes Dress Code (Business Attire/Business Casual/Casual): Business Casual; occasional Business Attire, * 401(k)