Benchtop Support Engineer

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * Proficiency in Active Directory administration: OU structure, Group Policy Objects (GPOs), user/service account management, and authentication protocols including RC4/NTLM/Kerberos.

• Understanding of allow/deny list enforcement mechanisms within AD and Lab OU environments.

• Experience with service account lifecycle management and privileged access controls.

• Understanding of enterprise Identity Management tools (Sailpoint)

Endpoint & OT Security

• Working knowledge of endpoint detection and response (EDR) platforms, particularly CrowdStrike Falcon.

• Understanding of OT/lab network architecture, including isolated or semi-isolated lab network segments, instrument connectivity, and associated security risks.

• Familiarity with USB restriction and software control policies on Windows endpoints.

• Knowledge of vulnerability management concepts: OS patching, EOL systems, open file shares, and network-level exposure.

Lab & Instrument Environment Familiarity

• Understanding of how lab instruments authenticate to networks and the dependencies that exist between shared accounts and instrument operation.

• Familiarity with Transparent Screen Lock (TSL) or similar technologies for instrument session management.

• Awareness of lab data systems such as NuGenesis (SDMS), Empower (Waters), or similar scientific data and chromatography platforms is a plus.

• Awareness of working in Biopharma Laboratory Environments

• Awareness of GxP and Information Security compliance constraints

• Familiarity with ITIL ITSM principles

Tools & Platforms

• ServiceNow or equivalent ITSM platform for demand intake and ticket management.

• BeyondTrust or equivalent privileged access management and remote support tooling.

• Microsoft Windows Server and Windows 10/11 administration.

• Familiarity with network monitoring and log analysis tools.

• Proficiency in PowerShell preferred., Qualifications : BACHELOR OF COMPUTER SCIENCE

Pulled from the full job description

• Pet insurance
• Health insurance
• Vision insurance
• Dental insurance
• Commuter assistance, Salary Range: $110,000- $120,000 a year

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays.