Technical Support Agent

As a Technical Support Specialist at CORA Physical Therapy, you will provide first-level support and some second-level support for all software, hardware and telecom issues for the field and corporate, serving as the primary technical point of contact., * Meet/exceed the customer’s expectations by understanding, anticipating and meeting customer needs

• Friendly, enthusiastic, and energetic with customers, co-workers, managers and visitors
• Provide first and second-level support on all enterprise systems platforms
• Investigate appropriate areas of a potential problem, determine resolution and test and implement solutions
• Accurately log all calls and request into the Service Desk system, either opening a new ticket or updating an existing ticket
• Escalate technical support issues to vendors and second level support team following escalation procedures
• Update customers and tickets daily and resolve tickets as per the SLA of the ticket
• Determine ticket priority based on standard operating procedure or input from management
• Maintain desktop computers, mobile, peripherals and other technology-related devices
• Support, diagnose, troubleshoot and resolve a myriad of end-user issues
• Perform system audits and analysis to provide recommendations and enhance system function
• Facilitate flexibility and ease of learning new systems

Do you have experience in Peripheral hardware support?, Do you have a High school diploma or GED?, * High School Graduate, Associates Preferred

• 1-3 years of multi-tiered support experience
• Advanced understanding of PC’s, peripherals and networking devices is required
• Experience in end-user technical support and troubleshooting preferred
• Possesses or working toward A+ or Network+ certifications or equivalent

3745 Shawnee Rd, Lima, OH 45806 Hybrid work $21 an hour, Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Competitive Pay - Your skills and dedication are recognized.
• Time Off - Generous paid time off that grows with tenure and paid holidays.
• Full Benefits Package - Medical, dental, vision, disability & life insurance.
• 401(k) Program - Invest in your future.
• Tuition Reimbursement - Continue your education without the burden.
• Professional Development - Internal career growth opportunities, leadership training, and mentorship.
• Benefits vary based on employment type.

CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration-and a commitment to Treat Everyone Right., CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.