Tier 1 Helpdesk Technician

Tier 1 Helpdesk Technician will be responsible for:

• Provide first level support for end users requiring technical assistance.
• Responding to incoming support calls and email support requests, and providing timely remote repair of end user issues
• Basic knowledge of Windows-based operating systems and Office Products are required.
• Must have good communication skills and work well in a team environment.

Do you have a valid Driver’s License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, * Verbal and written communication skills to interact clearly with customers and other employees

• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a variety of tasks throughout the day
• Patience and listening skills to respond appropriately and interact positively with customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Proficient in using digital calendars and typical office equipment like printers, scanners and phone systems to complete their job duties, * This is a full-time position. Monday - Friday, 8 AM - 5 PM or as required.
• High school diploma or equivalent
• Some college, pertinent experience, and/or certifications are preferred
• A valid driver’s license
• Must pass background check and pre-employment drug screening

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, Competitive pay, paid time off, medical, dental and vision insurance, life insurance and 401K program.