Tier 1 Help Desk

We are seeking a customer-focused Help Desk Technician to support a critical government healthcare environment in Corpus Christi, Texas. This role is ideal for IT professionals looking to gain hands-on experience supporting end users, troubleshooting technical issues, and contributing to mission-critical operations within a collaborative government support team.

As a Help Desk Technician, you will serve as the first point of contact for users requiring technical assistance, providing outstanding customer service while ensuring timely and accurate ticket documentation., Answer and manage incoming Help Desk calls. Create, update, and track incidents using a trouble ticket management system. Provide first-level technical support for users via phone and in-person assistance. Troubleshoot basic issues involving:

Windows operating systems Microsoft Office applications Commercial Off-The-Shelf (COTS) applications Printers and printing services Basic network connectivity

Assist walk-in users with technical support requests. Escalate issues as appropriate following established procedures. Create, maintain, and update Standard Operating Procedures (SOPs) and technical documentation. Follow established security, compliance, and customer service standards. Work independently while taking direction from team leadership when required., This position is located on-site at the Navy Medical Center in Corpus Christi, TX. You will work alongside an experienced and collaborative team supporting a Department of Defense healthcare environment. The support team consists of approximately eight contractor personnel working closely with a similarly sized government team to ensure uninterrupted IT services for healthcare operations.

Why Join Us? This is an excellent opportunity to gain valuable experience supporting a mission-critical healthcare environment undergoing enterprise-wide modernization efforts. You’ll develop hands-on technical skills, strengthen your customer support expertise, and contribute directly to maintaining reliable and secure IT services that support patient care and operational readiness.

What Success Looks Like

Delivering exceptional customer service to end users Maintaining accurate and timely ticket documentation Resolving technical issues efficiently and professionally Supporting secure and reliable IT operations in a government healthcare setting Contributing to continuous improvement through SOP and documentation updates

Exceptional customer service and phone etiquette Strong attention to detail and ticket management discipline Basic troubleshooting skills for Windows, Microsoft Office, printers, COTS applications, and networking fundamentals

Experience

Minimum of 1 year of IT support or Help Desk experience

Additional Requirements

U.S. Citizenship required Public Trust clearance required or ability to obtain Ability to lift up to 50 pounds Strong verbal and written communication skills Ability to work effectively with minimal supervision

Preferred Qualifications

Experience with Active Directory Advanced troubleshooting skills for Windows, Microsoft Office, and COTS applications Previous experience supporting government, healthcare, or military environments