Digital Signage Field Engineer

Job Cloud Inc.

Los Angeles, CA, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

6 years minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

Microsoft Word Microsoft Excel Software Documentation System Configuration Dynamic Host Configuration Protocol Domain Name System (DNS) Global Positioning Systems (GPS) IP Addressing Microsoft Visio Network Connections Remote Access Technology TCP/IP

+2 more

Virtual Local Area Networks Hardware Asset Management

Job description

Perform site surveys and asset validation, including GPS location capture for all digital signage devices and infrastructure
Create and maintain accurate documentation of hardware inventory, network connectivity, and system configurations
Troubleshoot digital displays, video walls, media players, kiosks, and touchscreens (5,000+ devices)
Diagnose and resolve video and connectivity issues (HDMI, DisplayPort, signal, resolution, orientation)
Coordinate repair, replacement, and maintenance activities for field hardware and infrastructure
Support testing, deployments, upgrades, and preventive/corrective maintenance
Generate and apply QR code asset labels to support inventory tracking and lifecycle management
Document network, power, and connectivity details, including IP addressing, VLANs, switch connections, fiber/copper links, and UPS/PDU configurations
Maintain accurate asset inventory records and troubleshooting logs
Support documentation of end-to-end system connectivity between field devices and CMS platforms, III. Deliverables
Comprehensive asset inventory and documentation package
Site survey records with validated GPS asset locations
Troubleshooting and maintenance logs
QR code asset tracking and labeling records
Updated infrastructure and system documentation, + Site surveys and asset baseline documentation
Troubleshooting, labeling, and documentation updates
Testing, maintenance, and final inventory reconciliation

Requirements

Experience in field engineering, IT support, or digital signage environments
Strong troubleshooting skills across AV/display technologies and networked devices
Working knowledge of TCP/IP, DNS, DHCP, VLANs, and remote access tools
Experience supporting digital signage systems, video walls, and media players
Familiarity with platforms such as Samsung MagicINFO/VXT or similar (preferred)
Strong documentation skills using Microsoft Word, Excel, and Visio
Ability to work on-site in a fast-paced operational environment
Must pass required background checks and security clearances