Level 2 MSP Technician (Desktop/Server/Network)

CMIT Solutions of Brentwood and Franklin is seeking an IT Support Technician to support small and midsize business clients throughout Middle Tennessee.

This is primarily a hands-on technical role for someone who enjoys solving problems, supporting a variety of client environments, and building strong client relationships through professional communication and on-site presence. The role combines remote support, on-site troubleshooting, project work, and regular client visits., * Provide remote and on-site IT support for desktops, laptops, servers, Microsoft 365, printers, networking, and related business systems.

• Diagnose and resolve issues involving hardware, software, connectivity, backups, endpoint security, and user support.
• Install, configure, and support workstations, servers, Fortinet firewalls, switches, wireless systems, backup solutions, and other IT infrastructure.
• Complete project work such as workstation rollouts, hardware refreshes, migrations, and general network improvements.
• Document all work clearly in the PSA or ticketing platform.
• Communicate professionally with business owners, office managers, and end users regarding issues, progress, and next steps.
• Conduct on-site client visits for troubleshooting, scheduled support, and relationship building.
• Help identify recurring issues and opportunities for improvement within client environments.
• Adapt priorities throughout the day based on urgency and business impact - client-down situations take immediate priority.
• Participate in occasional after-hours emergency support when needed.

Do you have a valid Driver’s License license?, Do you have experience in Wireless networking?, * 3+ years of hands-on IT support experience.

• Experience troubleshooting Windows environments, Microsoft 365, hardware, and networking issues.
• Experience with Windows Server and Active Directory administration.
• Familiarity with TCP/IP, DNS, DHCP, VPNs, firewalls, switches, and wireless networking.
• Experience using PSA/ticketing systems and remote monitoring or management tools.
• Strong communication and client service skills.
• Ability to work independently, stay organized, and manage changing priorities.
• Valid driver’s license and reliable transportation for local client visits.
• Must be located in or willing to relocate to the Greater Nashville / Williamson County area., * MSP experience.
• Experience with Fortinet FortiGate firewalls.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or similar.
• Experience with backup and disaster recovery solutions.
• Experience with endpoint security and patch management.
• PowerShell or scripting experience., This role is ideal for a technician who wants meaningful variety, independence, and direct client interaction. The right candidate will be a strong troubleshooter, a dependable communicator, and a professional representative of the company in both remote and on-site settings.

Apply

Please submit your resume along with a brief note describing your technical background, MSP experience, if applicable, and approach to client service.

PHYSICAL DEMANDS: The employee must occasionally lift and/or move up to 40 pounds. The employee may have to sit at a computer for long periods. (The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully.), * Microsoft Windows Server: 2 years (Required)

• Network management: 2 years (Required)
• Firewall Management: 2 years (Required)
• Help desk: 3 years (Required)

License/Certification:

• Driver’s License (Required)

Work Location: Hybrid remote in Brentwood, TN 37027

Pulled from the full job description

• Professional development assistance
• Paid time off
• Paid holidays
• Career development plan
• Flexible schedule, * Competitive salary based on experience and qualifications.
• Paid time off and company holidays.
• Professional development support for approved certifications and training.
• Hybrid work environment.
• Growth opportunity within a growing managed services business., * Flexible schedule
• Paid time off
• Professional development assistance