Telecommunications Consultant

Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite needs.

The scope of the proposed services will include the following:

LOS Audits & Project Support

This position will focus on financial review/improvement and specialty project support:

• Provide technical and administrative support to ensure the AT&T Legacy Services Conversion Project (C2C) milestones are met statewide.

• Conduct comprehensive network and voice service and billing audits to ensure accuracy.

• Develop and deliver training to new and existing NCS staff on communications billing audit procedures and compliance standards.

• Lead and train NCS staff on complex, specialty VoIP service implementations, including HELD Protocol migrations to modernize emergency location services.

Expertise and/or relevant experience in the following areas are mandatory:

• Minimum of 15 years’ experience with telecommunications technologies.

• Advanced understanding of telecom vendors, available services, and project management workflows.

• Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features and billing processes.

• Direct experience delivering telecommunications services to State governments with an indepth understanding of their unique network/telecom needs.

• Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.

• Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.

• In-depth knowledge of E911 regulations, best practices, and technologies, including network foundations.