Avaya Engineer

We are hiring an Avaya Engineer

Day to Day: *

• The position will reside in Real Time Collaboration Contact Center Engineering team directly supporting Architecture and Engineering functions for Contact Center products and solutions.
• Responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.
• Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), SonRibbon, LAN/WAN, VoIP, SIP//Session Management//Avaya Media Server.
• Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests
• Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team.
• Directly support business initiated projects.
• Direct and communicate with leadership on status of programs and open issues.
• Develop ROM/SOW quotes for projects for equipment placement, licensing

• 8+ years of Call Center Experience

• Strong knowledge of Avaya ACM, Avaya CMS, Avaya Session Manager * Avaya Communication Manager is a MUST and the need to be STRONG

• Proficiency with Aspect, NICE voice recording, IVR, dialers, Genesys IVR and VoIP IVR & Broadsoft
• Knowledge of CTI, LAN/WAN, and switches and routers
• SIP understanding

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.