Technical Support Representative

Lutron is seeking service-focused individuals to join our DIY and PRO Technical Support teams at our Annex office in Center Valley, PA. These roles are ideal for those who are passionate about delivering outstanding support and creating exceptional customer experiences.

As a member of our team, you’ll provide technical assistance to a wide range of customers - from retail end users to residential and commercial clients - helping them get the most out of Lutron’s innovative lighting and shading solutions.

Responsibilities

DIY Team Responsibilities:

• Serve as a trusted advisor to current and prospective customers by offering expert guidance on product education, selection, and compatibility - acting as a one-stop solution for their needs.
• Build strong customer relationships through clear, confident communication and exceptional interpersonal skills that foster trust and satisfaction.
• Provide calm, reliable support to customers navigating technical challenges, ensuring a smooth and reassuring experience.

Pro Team Responsibilities:

• Diagnose and resolve complex product issues by applying your technical expertise and problem-solving skills.
• Support residential and commercial installations using your knowledge of electrical systems, networking, and system integration.
• Collaborate cross-functionally with engineering and product teams to share detailed insights and feedback that drive continuous improvement.

Overall, you will be:

• Acting as the voice of the customer, advocating for their needs and experiences while expanding your internal network across departments.
• Thinking creatively and strategically to develop innovative solutions that address business challenges and enhance customer satisfaction.
• Upholding our position as an industry leader with your impressive communication and problem-solving skills.

• High School Diploma or GED equivalent required
• Minimum 1 year customer facing experience required; prior troubleshooting experience a plus
• Must live within commutable distance of Center Valley, PA to accommodate in-office schedule
• Willingness and ability to work 12 to 16 weekend shifts per year? (A weekend shift equals a Saturday or Sunday shift, not both weekend days.)

• Comprehensive training and mentorship to build a strong foundation in product knowledge and customer support - including hands-on learning, shadowing opportunities, and personalized guidance to help you grow your career at Lutron.
• Competitive, all-inclusive benefits package designed to support your health, well-being, and financial future.
• Broad exposure across the organization, giving you insight into key areas such as engineering, quality, field service, and more - helping you understand how your work connects to the bigger picture.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at ;br> Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics