Zendesk Developer

• We are seeking an experienced Zendesk Systems Engineer to own, administer, and enhance our Zendesk environment supporting a large-scale customer support organization.
• This role will lead platform configuration, custom development, integrations, workflow automation, incident management, and system optimization while serving as the technical expert for Zendesk architecture., * Manage and optimize the Zendesk platform, ensuring reliability, security, and performance.
• Design and develop custom solutions using Zendesk APIs, JavaScript, HTML, CSS, and Liquid.
• Lead platform implementations, upgrades, migrations, and feature deployments.
• Build and maintain workflows, automations, SLAs, routing rules, and integrations.
• Troubleshoot complex issues, perform root cause analysis, and drive resolutions.
• Partner with cross-functional teams and provide technical leadership and mentorship.

• 5+ years of Zendesk administration and development experience.
• Strong expertise with Zendesk APIs, custom apps, integrations, and workflow automation.
• Proficiency in JavaScript, HTML, CSS, and Liquid.
• Experience with Zendesk reporting, analytics, and dashboard development.
• Ability to independently lead technical projects and translate business requirements into scalable solutions.

Preferred:

• Experience supporting large-scale Zendesk environments (500+ agents).
• Knowledge of SSO, security, compliance, Agile/Scrum, Jira, and enterprise system integrations.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)