Systems Engineer

We’re partnering with a leading technology company focused on guest support experiences across their vacation brands, to find a talented Systems Engineer. This is a Hyrbid Contract role, located in Orlando, FL, offering an exciting opportunity to lead critical platform projects and optimize performance., * Independently own and maintain the Zendesk platform, ensuring system availability, security, and compliance for a large support team.

• Design, develop, and implement complex integrations and customizations using Zendesk APIs, JavaScript, HTML, CSS, and Liquid.
• Lead the planning and execution of platform upgrades, migrations, and feature deployments from requirements gathering through post-launch support.
• Develop and refine workflows, triggers, automations, SLAs, and routing rules to streamline support operations.
• Manage incident response, root cause analysis, and resolution efforts to maintain platform reliability, while communicating effectively with various stakeholders.

Do you have experience in Zendesk?, * Over 5 years of hands-on experience managing and developing within Zendesk, owning production platforms with minimal oversight.

• Expertise in Zendesk APIs, custom app and theme development, and creating robust integration solutions.
• Proficiency in JavaScript, HTML, CSS, and Liquid for platform customization.
• Strong problem-solving skills with the ability to translate business needs into technical solutions independently.
• Knowledge of analytics/reporting in Zendesk, including custom dashboards and data modeling.

3.73.7 out of 5 stars Orlando, FL 32819 $75 - $80 an hour - Contract, Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Commuter assistance, Perks and Benefits:
• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.