Director, Platform and Technology Experience

• Lead the end to end product experience for data and analytics solutions, including UX strategy, product discovery, and key experience design decisions.

• Define product vision, user journeys, and experience standards that guide Engineering and Applied AI development efforts.

• Drive the adoption and enablement programs, including training, communications, onboarding, and persona based user support.

• Partner with Data Engineering and Applied AI teams to translate business needs into experience driven product requirements and roadmaps.

• Measure product experience quality, user satisfaction, adoption, and business value; define actions to improve key metrics.

• Execute change management initiatives to support new analytics tools, AI assistants, dashboards, and workflows.

• As a Director, you are responsible for the recruitment, development, and performance management of product managers, UX specialists, and enablement professionals. You will cultivate a collaborative, user focused team culture that accelerates business adoption of data and AI.

• Other duties as assigned.

• Bachelor’s degree in Business, Design, Data Analytics, Information Systems, or a related field required.

• Advanced degree preferred.

• A minimum of 10 years of product management, UX leadership, analytics enablement, or digital experience leadership.

• Success designing or managing enterprise level data, analytics, and/or AI user experiences.

• Experience leading cross functional initiatives requiring strong stakeholder engagement and change management.

• Strong understanding of analytics platforms, semantic layers, dashboards, data products, and AI enabled user experiences.

• Experience developing persona based journeys and experience frameworks for digital products.

• Ability to lead training, communication, and capability building programs at scale.

• Strong communication, facilitation, and stakeholder management skills.

• Approximately 10%-20% travel may be required.

• Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team.

• Ability to work across functions and levels to professionally achieve results.

• Strong leadership skills with the ability to motivate and develop team members.

American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here (https://www.americantower.com/us/careers/benefits) to learn more.

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!