Systems Project Analyst

As a Performance Analyst within the Director’s Office of the Division of Medical Quality Assurance (MQA), you will play a critical role in advancing strategic priorities that protect the health and safety of Floridians through regulatory excellence. You will serve as the analytical backbone of the Strategic Planning Services team, translating complex data into meaningful insights that inform leadership decision-making, enhance regulatory performance, and drive long-term strategic success., + Strategic Analytics and Reporting: Leverage your expertise in data analysis, projections, and statistical modeling to develop reports, dashboards, and performance scorecards that monitor and evaluate MQA’s strategic plan implementation and regulatory efficiency. You will lead the creation of dynamic data views that support leadership in setting priorities, improving quality, and tracking progress over time. You will also contribute to statutorily required reports, such as the Annual Report and Long-Range Plan and Quarterly Performance Reports.

• Portfolio Performance Monitoring: Monitor and analyze performance across a portfolio of initiatives, using key performance indicators (KPIs), benchmarking, and outcome metrics to identify trends and gaps. Support cost, quality, and operational analyses that guide continuous improvement and inform competitive applications for state regulatory innovation awards and recognition.

• Leadership Engagement and Communication: Provide ongoing briefings and data-driven recommendations to the Strategic Planning Services Manager, Executive Management Team, and cross-functional partners. Facilitate productive discussions around strategic objectives, helping to shape organizational priorities through compelling, well-structured data stories.

• Performance Improvement Leadership: Lead a new Performance Improvement Team and Performance Management Council, coordinating efforts to improve regulatory outcomes and align business processes with strategic goals. Foster a data-informed culture through effective collaboration, coaching, and leadership.

• Cross-Functional Collaboration: Work closely with database administrators, application developers, communication specialists, and program staff to ensure the integrity, accuracy, and clarity of performance data presented in both internal and external digital and print media. Participate in change initiatives, operational planning, and business process redesign efforts.

• Systems and Tools Development: Contribute to the development and optimization of performance measurement systems and ad hoc reporting tools. Support system enhancements, data quality assurance, and implementation of new performance metrics in collaboration with system support services and business teams.

Minimum Knowledge, Skills, and Abilities (KSAs), To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work

• Ability to synthesize complex performance data into clear insights that support executive decision-making.

• Skill in identifying data anomalies, trends, and operational impacts within performance reporting systems.

• Ability to structure analytical findings into concise, narrative-driven briefings for diverse audiences.

• Ability to build collaborative working relationships with technical experts, program staff, and leadership.

• Ability to manage multiple analytical projects simultaneously while maintaining accuracy and meeting deadlines.

Preferred Knowledge, Skills, and Abilities (KSAs)

• Ability to facilitate discussions around performance results, strategic priorities, and operational impacts.

• Skill in developing or improving performance metrics, measurement frameworks, or evaluation tools.

• Ability to navigate complex organizational structures and support cross-division strategic initiatives.

• Ability to lead or coordinate teams focused on performance improvement, process redesign, or strategic objective alignment.

• Ability to apply critical thinking and sound judgment in interpreting performance data within a regulatory environment.

Minimum Qualifications

• Experience interpreting and communicating performance metrics, KPI trends, or strategic plan measures for organizational leaders.

• Experience developing or supporting performance scorecards, dashboards, or data-driven reporting products.

• Experience conducting analysis to support strategic decision-making, operational planning, or performance improvement.

• Experience presenting technical or analytical information to leadership or cross-functional teams in a clear, understandable manner.

Preferred Qualifications

• Experience supporting or leading performance improvement initiatives, councils, or cross-functional workgroups.

• Experience contributing to statutorily required reports, legislative submissions, or enterprise-level performance documents.

• Experience supporting or implementing system enhancements related to data quality or performance measurement.

• Experience performing cost, quality, or operational analyses in a public-sector or regulatory context., All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;

• Nine paid holidays and one Personal Holiday each year;

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department’s VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.