Technical Support Advisor (French - speaking) On Site -MI36

We are looking for Technical Support Agents with French to provide technical assistance to a project with a world leading software development company., * Assist external/internal users of the client’s technical products or services; identify, investigate, research and provide resolution to user questions and problems

• Troubleshoot basic to complex customer issues that are technical in nature, including software, networking, or other designated client products
• Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Log all incoming calls and accurately complete case notes in the call tracking database

Do you have experience in Windows?, * Excellent interpersonal and communication skills: French Native + Spanish or English Advanced

• Training or experience in IT technologies/products, especially in Cloud technologies or products related to Office, Outlook, Onedrive, Exchange, Sharepoint, Sharepoint, Lync Server, Microsoft Windows (valuable)
• Ability to handle diverse customer situations, with empathy and professionalism.
• Critical and logical thinking for effective problem solving

Full time (39h/week), permanent contract, Shift: 09:00 - 18:00 / Monday - Friday - Training 4/5 weeks

• Salary package of 19,738 euros gross/year
• Excellent work environment (multicultural)
• Good work-life balance
• Extensive training on the product, cutting-edge technologies and highly demanded in the market.
• Important possibilities for development and promotion within the company, nationally and internationally.
• Office based role in our friendly location in A Coruña.
• Financial assistance for your relocation, if you live outside A Coruña.