EUC technician/Site IT Support

• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.

Do you have experience in macOS?, Do you have a Bachelor’s degree?, Must Have Technical/Functional Skills

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services

• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle

• Work with vendors to conduct physical asset audit and maintain asset stock rooms

• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)

• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information

• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills

• Smart hands support for Server and Network devices, Qualifications : BACHELOR OF COMPUTER SCIENCE

Pulled from the full job description

• Pet insurance
• Health insurance
• Vision insurance
• Dental insurance

• Commuter assistance, * PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)

• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)

• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)

• New Hire onboarding training and orientation

• AV Meeting Room support

Generic Managerial Skills, If any ITIL Trained/Certified, Dell Certified technician, Apple Certified technician Base Salary Range : $50,000 to $60,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays.