IT Supervisor

Based at Mandarin Oriental, Costa Navarino within the IT Department in Pylos, Messenia, Greece, the IT Supervisor is responsible for providing on a day-to-day basis first line colleague support and second line guest support, as well as completing IT hardware and software maintenance tasks, system event alert rectifications and routine task management.

As IT Supervisor, you will be responsible for the following duties:

• Provide daily IT support to colleagues and deliver second-line assistance to guests, including weekend coverage when required.
• Manage IT support operations by overseeing daily service delivery and ensuring timely resolution of technical issues.
• Assist with routine IT tasks by completing and monitoring the full IT Routine Task List and performing troubleshooting across systems and devices.
• Deliver audio-visual support by providing dedicated AV services, coordinating preventive maintenance, and supporting Meetings & Events.
• Follow up on project tasks by coordinating progress, ensuring deadlines are met, and supporting implementation across IT initiatives.
• Support cybersecurity and compliance by following up on assigned tasks and ensuring adherence to corporate security standards., * Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen.
• Three complimentary meals per day at our Colleague restaurant.
• Uniform and laundry of uniform.
• Private Medical Insurance.

Do you have a Master’s degree?, * Valid EU Passport or Hellenic Residence Permit.

• Degree in Information Technology.
• 2-3 years’ experience in a similar role.
• Fluency in English.

Mandarin Oriental, Costa Navarino is looking for an IT Supervisor to join our IT team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.