Technical Support Specialist (2nd Shift)

• 2nd Shift hours Mon-Fri from 1:00pm to 10:00pm
• Investigate, analyze and resolve complex support requests with customers via phone and email using trouble ticket and remote access software.
• Configure new / repair existing PC’s and Linux devices
• Receive hardware inventory, log serial numbers, test equipment, kit, and palletize shipments for delivery to install locations
• Responsible for performing a wide array of remote problem determination and resolution processes of hardware and software
• Perform daily system monitoring, verifying the integrity and availability of all systems
• Support activities associated with installation, deployment, and upgrade of software, hardware
• Serve as Tier 1/Tier 2 troubleshooter and escalation point for our client installations and deployments
• Deploy and configure solutions as designed by a Solution Architect
• Test new equipment/solutions/content and report issues to engineering
• Complete client content change requests
• On rotation, receive after-hours support phone calls & emails and resolve issues

Do you have experience in Teamwork?, Do you have a Associate’s degree?, * Strong client communication/interaction skills

• Superior attention to detail is paramount
• Troubleshooting abilities consisting of Windows and Linux operating systems, network configuration and computer hardware
• Basic network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS)
• Very strong interpersonal and collaborative skills
• Excellent written and verbal communication skills
• Customer satisfaction-focused attitude
• Ability to remain current with changing technology as it relates to Customer Support
• 1-3 years of related experience in remote support, computer hardware and software
• Knowledge of computer software application installation, maintenance, and use
• Associate’s degree in Computer Science and/or related field preferred - Bachelor’s degree is a plus
• Experience in digital signage industry is a big plus
• Must be able to lift 50lbs

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities