Helpdesk Analyst

SSA Holdings is looking for a talented Helpdesk Analyst to join our team. This position will be required to work out of SSA HQ located in Denver, Co. All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope., Entry level technical support responsibility around Point of Sale (POS) operations, maintenance, and supporting critical business applications utilized in SSA Holdings locations. Provides technical support to users by researching and answering questions and troubleshooting problems. Strong customer service, communication skills, analytical and problem-solving skills required., * Responsible for proactive remote support and maintenance around POS systems.

• Responsible for proactive support and maintenance around desktops and laptops.
• Improve system performance by identifying problems and recommending changes.
• Maintaining stock items and ordering new hardware/software requests.
• Monitors support issues, ensures resolution plans, and reports progress to management.
• Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise.
• Communicates with site users regarding any system enhancements and or scheduled upgrades.
• Additional duties as job requires., * Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Previous Experience

• Technical support experience is desired.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Do you have experience in Technical Proficiency?, * Strong analysis, organization, communications, interpersonal skills and troubleshooting skills are essential.

• Problem Solving, LAN knowledge, PC Proficiency, Verbal communication, and phone skills are preferred.
• Must be willing to work a flexible schedule which may include weekends and holidays.

Pulled from the full job description

• Parental leave
• Health insurance
• 401(k) matching
• Employee discount
• Vision insurance
• Dental insurance
• Paid sick time, SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Full-Time
• $75 monthly cell phone stipend
• Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave
• Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event
• SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions.
• Up to 5 days Paid Bereavement Leave
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts where applicable
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it., SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.