Tech Lead Software Engineer | Salesforce AI & Customer 360

As the technical leader for Customer 360 initiatives, you’ll:

• Lead architecture, design, and development of enterprise Salesforce and AI-powered customer solutions
• Drive technical strategy across Salesforce, Customer Service technologies, Data Cloud, and AI platforms
• Guide engineering teams through complex design decisions, code reviews, and solution delivery
• Partner directly with business leaders, product teams, architects, and stakeholders to translate business goals into scalable technology solutions
• Design intelligent customer experiences powered by AI, customer data, and automation
• Influence platform direction, engineering standards, and long-term architecture decisions
• Mentor developers and engineers while elevating technical excellence across the team
• Evaluate emerging technologies and identify opportunities to improve customer engagement, personalization, and operational efficiency, * Salesforce Service Cloud
• Salesforce AI
• Einstein AI
• Prompt Builder
• Data Cloud
• Customer 360
• Customer Data Platforms (CDP)
• Customer Journey Orchestration
• CRM Architecture

AI & Intelligent Automation

• Generative AI
• Enterprise AI Solutions
• AI-Powered Customer Experiences
• Agent-Based Workflows
• Large Language Models (LLMs)
• AI Integration Strategies

Integration & Cloud Technologies

• MuleSoft
• Kafka
• REST APIs
• Enterprise Integrations
• AWS
• Bedrock
• SageMaker
• Event-Driven Architecture, This position is fully remote; however, candidates must currently reside within the Dallas-Fort Worth metro area and be available for occasional onsite meetings, training sessions, and business events.

Do you have experience in Team development?, * Technical Leadership

• Engineering Team Mentorship
• Enterprise Architecture
• Solution Design
• Agile Development
• Software Engineering Best Practices, Candidates must be authorized to work in the United States. No current or future sponsorship is available. If you’re excited about building AI-driven customer experiences, leading enterprise Salesforce initiatives, and making a measurable impact through technology, we’d love to connect.

You may be a:

• Salesforce Technical Architect
• Salesforce AI Architect
• Lead Software Engineer
• Principal Software Engineer
• Customer 360 Architect
• Salesforce Platform Lead
• CRM Engineering Manager
• Enterprise Applications Architect
• AI Solutions Architect
• Salesforce Development Lead

Why This Opportunity?

100% Remote within the Dallas-Fort Worth area Enterprise-scale AI and Salesforce initiatives Highly visible role with strategic impact Competitive base salary up to $178K Annual bonus opportunities Exceptional healthcare benefits Retirement contributions Career growth and leadership visibility Opportunity to shape the future of AI-powered customer engagement, Base Salary: $160,550 - $178,260 Additional bonus opportunities available based on performance and company results.

What if you could lead the future of AI-powered customer experiences for one of the most recognizable brands in America? We’re seeking a Tech Lead Software Engineer to drive the next generation of Customer 360 solutions, combining Salesforce, AI, customer data platforms, and cloud technologies to create intelligent, personalized experiences at scale. This is not a maintenance role. This is an opportunity to influence enterprise architecture, lead highly visible initiatives, mentor engineering teams, and shape how millions of customers interact with a world-class organization. If you’re passionate about Salesforce AI, Customer Data Platforms, enterprise-scale integrations, and leading high-performing engineering teams, we want to talk to you.