The Customer Service Technician will be performing the installation, maintenance and troubleshooting of high-speed internet networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities., * Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment. Climbing poles, using a shovel and pick to dig up and bury cable. Locate buried telephone cables.

• Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
• Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
• Actively support sales and marketing related activities, direct customer facing work and sales referrals.
• Accountability/dependability (on time and on load when scheduled and serve on call as needed).
• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
• Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
• Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
• Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.

• High School diploma (or equivalent) or higher.
• Ability to distinguish colors on facilities.
• Ability to handle 28 ft extension ladders (up to 75 lbs. routine work).
• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, and HSI installations.
• Basic computer skills including MS Office applications.
• Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
• Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
• A valid driver’s license and satisfactory driving record.

Preferred Qualifications:

• Prior experience as a customer facing telecom operations technician.
• Basic electricity training/certification or equivalent work experience. ADSL installation/repair experience (self/full installs).

Pay Ranges

Minimum hourly rate: $14.32 Maximum hourly rate: $35.06

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen’s:BenefitsSupplemental Pay (Customer SVC Tech)

LI-Onsite

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today., Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen