The Customer Service Technician will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities within assigned geographic service areas.

Location and Schedule

This is a full time position located in Kissimmee, FL area. The typical schedule is Monday - Friday 8am-4:30pm. May also include nights, weekends, holidays, and overtime, as well as the possibility of being on call.

The Main Responsibilities

• Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.

• Perform maintenance and repair on outside plant facilities.

• Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV). Locate buried telephone cables.

• Observe all safety rules and regulations.

• Assist other Technical personnel in the performance of their duties when requested.

• Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.

• Actively support sales and marketing related activities.

• Direct customer facing work and sales referrals.

• Accountability/dependability (on time and on load when scheduled and serve on call as needed).

• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).

• Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills).

• Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.

• Active Learning (curious seeker of new information and actively works to improve skills and knowledge).

• Assume all other duties as assigned.

• Education/experience of High School diploma (or equivalent) or higher.

• Ability to distinguish colors on facilities.

• Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).

• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).

• Basic computer skills including MS Office applications.

• Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes).

• Ability to work aloft (e.g. ladder).

• Ability to work outside in all weather conditions and at various hours of the day/night.

• Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.

• A valid driver’s license and satisfactory driving record.

Preferred Qualifications:

• Prior experience as a customer facing telecom operations technician.

• Basic electricity training/certification or documented equivalent work experience.

• ADSL installation/repair experience (self/full installs).

• A+/Net + Certified Required Soft Skills.

Pay Ranges

Minimum hourly rate: $15.61

Maximum hourly rate: $34.94

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen’s:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Supplemental Pay (see Customer SVC Tech II)

LI-Onsite

Requisition #: 342090

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.