Functional Product Owner (Reporting & Insights) - Remote

The selected candidate will be responsible for defining and evolving the end-to-end analytics, reporting, and operational insights capabilities used across Contact Centers, Branches, Commercial Campaigns, Customer Operations, and Customer Experience domains., * Own the functional vision and roadmap of the Reporting & Insights solution within the Foundations tower.

• Define and prioritize Reporting capabilities, Operational dashboards, Realtime monitoring views and Analytical use cases
• Translate business and operational needs into Functional definitions, User stories and requirements
• Collaborate with country programs to (1) understand operational needs, (2) Identify reusable global capabilities, (3) Evaluate local requirements versus global product opportunities
• Coordinate with technical teams and participate actively in backlog prioritization, release planning, functional validation and Stakeholder management
• Maintain functional documentation updated in Confluence and Jira

Do you have experience in Scrum?, * Proven experience in Product Ownership, Functional analysis and Reporting and analytics solutions

• Strong understanding of Operational KPIs, Reporting frameworks, Omnichannel customer service environments
• Experience translating business requirements in Product backlog items
• Experience working with BI and analytics teams in Agile delivery environments
• Drive functional alignment across stakeholders

Skills & Competencies

• Strong analytical and business-oriented mindset.
• Ability to understand operational processes, identify analytical opportunities and translate them into business insights
• Strong communication and stakeholder management skills
• Ability to work autonomously in a complex and cross-functional environment.
• Strong prioritization and roadmap management capabilities.
• Experience working in Agile environments (Scrum, Kanban).
• Ability to manage multiple stakeholders and Global versus local demands
• Strong documentation and functional definition skills.
• Ability to work in global and multi-country product organizations.
• English Proficiency, business analysis,agile,jira,confluence,english

Pulled from the full job description

• Annual leave
• Language training provided
• Work from home

• Discounted gym membership, * `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…)

• Free access to several training platforms

• Professional stability and career plans

• UST also, compensates referrals from which you could benefit when you refer professionals.

• The option to pick between 12 or 14 payments along the year.

• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

• UST Club Platform discounts and gym Access discounts

If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. UST is waiting for you!

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

We are still looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies., UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact-touching billions of lives in the process.