Onsite Software Support Specialist

Work onsite daily at London Heathrow Airport, representing Brock Solutions as the first point of contact for SmartSuite technical incidents.

Quickly troubleshoot hardware issues across a vast multi-terminal network of workstations, scanners and other peripheral devices.

Become a SmartSuite product specialist, acquiring airport domain, field operations and application knowledge to triage reported software issues.

Serve as a visible, trusted point of contact for our customers; working with end users in the field, presenting monthly service reviews and participating in key events with the wider airport community.

You will receive incidents for local customers, as well as handle remote cases as part of our continuous global coverage support model.

Please note that this position is part of a 7:00 AM to 11:00 PM GMT onsite coverage rotation. However, schedule adjustments may be necessary to provide customer support for occasional overnight and weekend shifts.

Do you have a valid Driving License license?, Do you have experience in VPN?, Diploma or Degree in Information Technology, Computer Analyst, Engineering or related Field. Knowledge in the following is considered an asset:

Windows Servers

Windows Failover Clustering or other high-availability technologies

Web Servers and Web Services

Android

Microsoft SQL Server (Administration, and basic queries)

Azure or other cloud hosting solutions

Basic networking fundamentals (VLANs, firewalls, VPNs, and routers)

Mobile Device Management solutions

Previous work experience in airport IT or field services is considered an asset but not required.

Additional language skills are an asset.

Other Requirements: Ability to obtain and maintain a Heathrow Airport Limited Identification (HAL ID) Pass.

Full, valid driving licence (required to obtain an Airside Driving Permit); we’ll consider reasonable adjustments., This appointment is subject to the ability to obtain a valid LHR [Airside/Landside] badge. This process includes a criminal record check (DBS) and a 5-year checkable employment/education history.

Applicants must have the legal right to work in the UK; and employment is subject to standard right-to-work checks as set out in Home Office guidance.

New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).

Pulled from the full job description

• Profit sharing
• Company events
• Flexible schedule, Competitive Compensation Package

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 1000 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space.

As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking an On-Site Software Support Specialist to join our team of experienced professionals located at Heathrow Airport (LHR) . Please note, this position is 100% on-site.

Why Work at Brock?