Workforce AI Business Change Consultant

The Business Change Consultant plays a key role in supporting and delivering people-centric change across workplace transformation programmes. Working closely with Experience Managers, client stakeholders, and delivery teams, this individual will lead the design and execution of change interventions that enable user adoption and ensure the successful realisation of business value with the latest workplace technologies, like Microsoft Copilot., Change Delivery & Advisory

• Support the development of business change strategies aligned to programme objectives.

• Assist in conducting change impact assessments and readiness activities.

• Maintain stakeholder maps and engagement plans under guidance.

User Adoption & Engagement

• Contribute to designing engagement activities to drive awareness and capability for change.

• Help define success metrics and gather feedback to inform adoption strategies.

• Work closely with training and communications teams to ensure consistency.

Client Collaboration

• Build relationships with client stakeholders and act as a point of contact for user feedback.

• Facilitate smaller workshops or drop-in sessions with support from senior team members.

• Support coaching activities for business leads and champions.

Practice & Capability Development

• Share insights and lessons learned to enhance team knowledge.

• Participate in developing assets and tools for the Modern Workplace change offering.

Do you have experience in ServiceNow?, This role requires a balance of strategic thinking and hands-on delivery, with strong experience in change planning, impact assessment, stakeholder engagement, and user readiness. The Senior Consultant will act as a trusted advisor to clients navigating large-scale digital change., * Experience supporting business change initiatives within transformation programmes.

• Strong organisational skills and ability to manage multiple priorities.

• Familiarity with Agile or iterative delivery environments.

Desirable Skills

• Familiarity with workplace technologies (e.g., Microsoft 365, ServiceNow, Copilot) and their impact on people and processes.

• Understanding of behavioural science or human-centred design principles.

• Knowledge of change measurement tools and KPIs.

Qualifications

• Degree in Business, Organisational Psychology, or a related field - optional

• Previous consulting or advisory experience strongly preferred.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

We are delighted to be in the top 10 for the ‘Glassdoor Best Places to Work UK 2025’. Received this accolade for 4 consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page.

Flexibility to Work Your Way

You will have the freedom to structure your day in the way it works best for you. We prioritise our output more than the number of hours we work. Hence, one of our key values is ‘Freedom’.

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your Wellbeing

You’d be joining an organisation which puts your wellbeing at the top of its priority with over various health & well-being communities and monthly surveys. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

You will have the freedom to express your ideas to your colleagues who are attentive to your ideas and viewpoints. This is encouraged as that’s what makes us an innovative workplace. Hence, one of our key values is ‘Boldness’.

Regular Promotion Cycles

Furthermore, we truly believe in the importance of recognising people for their great work, which is why we have regular promotion cycles to compensate people.

Need To Know

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements., We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing., Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22 billion.