Technical Support and Quality Co-ordinator

· Review installation evidence (photos, commissioning data, job documentation) to confirm systems are installed safely and correctly

· Verify compliance with internal standards, MCS requirements and electrical regulations

· Ensure Point of Work Risk Assessments and required documentation are completed during works and prior to sign-off

· Identify and reject installs where quality, safety or documentation does not meet required standards

· Work closely with installation teams to resolve defects and ensure corrective actions are completed as quickly and safely as possible

· Maintain clear records of sign-off decisions and reasons for rejections

· Take ownership of escalated support tickets involving technical faults, system performance or install concerns

· Diagnose and resolve issues across inverters, batteries, monitoring platforms and electrical setups

· Provide clear, accurate technical guidance to customers and internal teams over the phone and by email

· Liaise with manufacturers, installers and third parties where required

· Drive tickets to resolution, ensuring clear updates and next steps are communicated and completed

· Provide technical input and investigation support to the complaints team where required

· Assist in identifying root causes of issues raised through complaints

Do you have experience in Zendesk?, · Strong technical knowledge of solar PV systems, including hybrid inverters and battery storage

· Experience troubleshooting faults within domestic solar PV systems

· Understanding of UK installation standards and compliance requirements

· Experience handling escalated customer issues or technical cases

· High attention to detail

· Ability to make confident decisions on ‘accept/reject’ installation criteria

· Experience working with Sunsynk or similar hybrid systems (desirable)

· Knowledge of G98/G99 processes and commissioning requirements (desirable)

· Previous experience in a sign-off, QA, or technical audit role (desirable)

· Familiarity with support platforms such as Freshdesk, Zendesk, or HubSpot (desirable)t