Technical Support Advisor

• We act as the primary voice of our company, answering incoming phone calls from UK installers and on-site customers to provide immediate technical assistance.
• We guide installers through basic operations, system settings, and standard troubleshooting procedures for our inverters and battery systems.
• We use Zendesk to accurately log, track, and close incoming support cases, ensuring every customer query is handled professionally.
• We identify complex technical issues, document the details clearly, and promptly escalate them to our Senior Engineers or R&D team for further investigation.
• We work entirely from our office as a friendly and essential first point of contact for installers out in the field.
• We provide efficient remote support and guide users through basic troubleshooting for our solar inverters and energy storage systems.

Technologies:

• Support
• Zendesk

• We have previous experience in a call center, technical support helpline, or a similar customer-facing role.
• A background as an electrician apprentice or practical PV/battery installation experience is a strong bonus.
• We have high patience and a strongly customer-oriented mindset, with the ability to manage the emotional stress of installers facing urgent on-site issues.
• We have excellent verbal and written English and can explain technical steps clearly and confidently over the phone.
• We are familiar with standard office tools, and experience with ticketing systems such as Zendesk is highly preferred.
• We have a genuine willingness to learn technical concepts in the renewable energy sector.
• No specific degree is required; our communication skills, empathy, and eagerness to learn matter most.

We are seeking a dedicated Technical Support Advisor to join our UK after-sales team in the booming renewable energy sector. We provide comprehensive product training to help you confidently support our solar inverters and energy storage systems. The role is based entirely in our office and offers a salary from £30,000 per year, along with benefits including casual dress, company events, an employee discount, free parking, and on-site parking.