1st Line IT Support Technician

We are seeking a skilled and customer-focused Technical Support Agent to join our dynamic MSP team. The ideal candidate will have hands-on experience supporting Microsoft 365, Azure, networking infrastructure, IT security, and hardware diagnostics. This role involves both remote and on-site support, ensuring our clients receive top-tier technical assistance and proactive solutions., * Provide 1st and 2nd line technical support to clients via phone, email, remote tools, and on-site visits.

• Troubleshoot and resolve issues related to:
• Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune)
• Microsoft Azure (VMs, AD, AVD, networking, security)
• Networking (firewalls, routers, switches, VPNs, DNS/DHCP)
• IT Security (endpoint protection, MFA, compliance policies)
• Hardware (PCs, laptops, printers, servers, peripherals)
• Perform routine maintenance, patching, and monitoring of client systems.
• Assist with onboarding/offboarding processes and user account management.
• Document issues, solutions, and procedures in the ticketing system.
• Participate in project deployments and migrations.
• Travel to client sites for installations, troubleshooting, and audits as required.

Do you have a valid Driving License license?, Do you have experience in Technical support?, * 2+ years in a technical support or helpdesk role, preferably within an MSP.

• Strong knowledge of Microsoft 365 and Azure environments.
• Solid understanding of networking fundamentals (TCP/IP, VLANs, firewalls).
• Experience with Windows Server, Active Directory, and Group Policy.
• Familiarity with security best practices and tools.
• Proficient in diagnosing and resolving hardware issues.
• Excellent communication and customer service skills.
• Demonstrated ability to manage multiple priorities independently, coupled with a proactive approach to workload and support delivery.

Desirable Qualifications:

• Microsoft certifications (e.g., MS-900, AZ-104, MD-102)
• CompTIA Network+ / Security+
• Experience with RMM tools and PSA systems (e.g., NinjaRMM, HALO, ConnectWise)
• Driving license and access to a vehicle