IT Liaison Support

The Hanford Mission Integration Solutions (HMIS) Information Management Services (IMS) organization is seeking a proactive, collaborative Information Technology (IT) Liaison to provide dedicated technical support to core customers across the Hanford Site. This role serves as the primary point of contact, for specific customers, for all IT related questions, issues, requests, and coordination needs.

The IT Liaison will triage and escalate technical inquiries to subject matter experts, facilitate timely IT support, and maintain strong, positive working relationships with customers, peers, and IT service teams. The Liaison will be required to learn the tools, processes, and procedures essential to supporting IT services and representing customer needs., * Serve as an interface between customers, Hanford Site contractors, subject matter experts, project managers, helpdesk personnel, and other IT support teams.

• Coordinate assigned work across multiple organizations and resources.
• Respond promptly to inquiries, identify issues, and support conflict resolution.
• Provide day to day assistance with IT tasks and projects-such as upgrade deployments, data transfers, and IT hardware inventory management.
• Act as an IT Subject Matter Expert (SME) to support customer compliance with IT Governance processes and HMIS Software Quality Assurance requirements.
• Work closely with Cybersecurity to help support the customer with risk profile updates, configuration baselines, and related system documentation.

Do you have experience in IT department experience?, Do you have a Bachelor’s degree?, This role requires the ability to manage moderately complex assignments, communicate effectively with both technical and non-technical audiences, exercise sound judgment, and perform well under pressure, including during short turnaround tasks. A commitment to delivering exceptional IT customer service is essential.

Experience for this role should include:

• Communicating and coordinating with leadership and technical subject matter experts.
• Exceptional written, verbal, phone, and video communication skills, with the ability to clearly convey technical and non-technical information.
• Strong problem solving, troubleshooting, and analytical skills, with the ability to think critically and independently.
• Demonstrated ability to work autonomously, take initiative, and proactively drive issues to resolution with minimal oversight.
• Strong organizational, multitasking, and prioritization skills with the ability to meet deadlines.
• Ability to manage a high-volume workload while maintaining excellent attention to detail and follow through.
• Ability to navigate complex or ambiguous customer situations with professionalism, sound judgment, and confidence., *BA/BS degree, or an equivalent combination of education and experience.
• 3+ years of Information Technology or related experience to the job duties above.
• Knowledge of Microsoft 365 applications (Word, Excel, Outlook, PowerPoint, Teams, Copilot, etc.).
• Ability to obtain and maintain a Personal Identity Verification (PIV) Credential badge.

Desired Qualifications *Previous customer service and/or technical support experience.

• Demonstrated ability to work autonomously, take initiative, and proactively drive issues to resolution with minimal oversight.
• Strong organizational, multitasking, and prioritization skills with the ability to meet deadlines.
• Ability to manage a high-volume workload while maintaining excellent attention to detail and follow through.
• Ability to navigate complex or ambiguous customer situations with professionalism, sound judgment, and confidence.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, Grade 16: $90,150 - $113,550 Grade 17: $99, 063 - $124,788 Grade 18: $109, 013 - $137,538

HMIS offers a comprehensive benefits package that includes medical/dental/vision, short-and long-term disability, life insurance, 401(k) plan, and paid time off. For a full list of benefits please visit our benefits website: https://hmis.hanford.gov/hr/page.cfm/employeebenefits

This position may be required to complete a probationary period. Benefits for eligible employees will begin on day one.

In compliance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Hanford Field Office (HFO) direction, employees issued initial badges on or after September 1st, 2025, are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a federal background check investigation. This investigation encompasses multiple areas of eligibility and includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.

In accordance with the HMIS salary determination process, offers will be made by taking into consideration the level of assigned job duties, responsibilities, and the candidate’s qualifications relative to internal peers and the external labor market. A candidate’s salary history will not be used in compensation decisions. The salary range listed represents the full range of salary that may be offered.