Desktop Support Technician

Iron Service Global Inc

Glendale, AZ, United States

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$45,760.0 - $47,840.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory Antivirus Softwares IMac Microsoft Outlook Virtual Private Networks (VPN) Microsoft Lync Microsoft Office Office Suite Remote Infrastructure Management Remote Service Software Tablet Computers

+1 more

Servicenow

Job description

Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
Manage IMAC and desk-side support services.
Manage hard and soft break fix services for laptops and desktops.
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
Ensure that each desktop device is installed with the appropriate desktop image.
Manage desktop device (hardware and software) incidents through to resolution.
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.

Requirements

Knowledge and experience on windows 7 OS
Good to have-knowledge in AD and smart hands and feet support.
Good to have-knowledge and experience of supporting MAC devices and tablets
Experience with Service management tool - ex - Service now
Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
Preferable to have a good understanding of Lync, VPN, and mobile device support.
Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor’s Degree preferred., * Desktop support: 3 years (Required)
Active Directory: 3 years (Required)
ServiceNow: 3 years (Required)