Implementation Specialist

The Implementation Specialist is the primary client-facing technical lead from onboarding through early adoption. You work alongside the AI Strategist - they own the client relationship and vision, you own the execution and comprehension. Your job is to make sure clients don’t just sign off on a solution, they actually understand it, use it confidently, and succeed with it. At the end of the day, adoption and impact are how we keep score - go-live is just the beginning. The real win is clients who are measurably better off because of what we built.

What You’ll Do

Client Onboarding & Engagement

• Own the client experience by serving as primary contact during onboarding - guide clients through setup, training, and go-live
• Lead kickoff calls, status updates, and transition to post-implementation support
• Deeply understand each client’s business challenges and goals - and tailor the onboarding experience around what actually moves the needle for them

Training & Enablement

• Train client teams on AI tools, workflows, and best practices
• Hand-hold clients through early adoption - build confidence, not just competence
• Stay current on Maigrate’s evolving solutions to effectively educate clients on new capabilities as they roll out

Technical Support & Problem-Solving

• Test, debug, and validate implementations before and after go-live
• Act as a proactive liaison between clients and the internal technical team - identify and address blockers before they surface as problems
• Translate client challenges into clear, actionable briefs for engineering - you’re the bridge between what the client is experiencing and what the team needs to fix it
• Escalate complex technical or configuration issues to internal specialists when needed

Client Success & Value Delivery

• Measure success by client outcomes, not just go-live dates - adoption, usage, and ROI are what matter
• Proactively identify opportunities where clients could get more value from their AI stack
• Collect and share client feedback with the internal team - what you hear in the field shapes what we build next

Project & Relationship Management

• Maintain project timelines and manage client expectations
• Visit clients on-site as needed to support training and adoption

• 2+ years in SaaS onboarding, customer success, implementation, technical support, or a client-facing technical role
• Hands-on experience with AI tools - including Claude (Claude Code and CLI experience preferred), Lovable, and familiarity with platforms like Cursor, Replit, Zapier, n8n, and Vercel is a strong plus
• Enough technical depth to get into the system - not just describe it
• Ability to understand client challenges and work collaboratively with engineering to shape solutions
• Experience with SaaS platforms, system configuration, or software integrations
• A communicator who can make complex things feel simple
• Detail-oriented and personable - this role genuinely needs both
• Comfortable managing multiple clients and timelines without dropping the ball
• Familiarity with AI agent frameworks (e.g. Pydantic AI, Hermes) is a bonus but not required
• Experience with prompt engineering, context engineering, agent harnesses, and AI gateways for agent evaluation and observability is a strong plus
• Bachelor’s degree in a related field preferred

Maigrate is an AI consulting and transformation firm that partners with forward-thinking mid-market companies to replace legacy systems with a modern AI growth stack. We don’t advise from the outside - we embed directly inside our clients’ operations, learn their bottlenecks, and work alongside their teams to design and implement AI-powered workflows, automation, and infrastructure that drive real, measurable outcomes.

We are early-stage, growing fast, and assembling the team that will set the standard for how companies adopt AI.