Management Assistant II - Data and Analytics Office of Homeless Solutions

The City of Phoenix Office of Homeless Solutions (OHS) is seeking a creative, data-driven, solutions-oriented professional to support the Office with performance management, analysis, data visualization, and evaluation. The OHS Management Assistant II (MAII) is responsible for conducting independent research studies and making recommendations on complex administrative projects. This includes analyzing homelessness program data to create outcome-focused solutions and improve performance.

The successful candidate will promote effective strategies to support the OHS in data collection, analysis, evaluation, reporting, dashboard development and maintenance. The MAII should be able to implement innovative, best practice approaches and solutions in cooperation with OHS leadership, homeless service providers, and other City departments. The MAII will apply critical thinking, logic and reasoning to develop and implement departmental programs and/or new processes.

This position serves a high-level critical role for the OHS, conducting evaluation, improving program performance, informing decision making, and supporting the strategies to address homelessness within the City of Phoenix.

Areas of responsibility include:

• Data model development to assess the impact of programs and services.
• Research of national, regional, and local trends using evidence-based practices and data driven outcome measures as they apply to homelessness.
• Work in multiple databases including Homeless Management Information System (HMIS), HUD’s Integrated Disbursement Information System (IDIS) and HUD Sage HMIS reporting repository.
• Develop and maintain data dictionaries, metric definitions, and documentation for both internal teams and public transparency.
• Develop dashboards, reports and data visualizations for internal and external stakeholders and to support decision-making.
• Use data analysis tools (e.g., Excel, SQL) and data visualization software (e.g., Tableau, Power BI).
• Prepare reports for diverse audiences including program managers and policy makers.
• Attention to detail to ensure accuracy in data entry, reporting, and compliance with regulations.
• Develop and monitor Key Performance Indicators related to the City of Phoenix Strategic Plan to Address Homelessness.
• Manage projects with external partners, coordinate multi-agency data workflows, timelines, and deliverables.

Do you have experience in Writing skills?, Do you have a Master’s degree?, * Knowledge of homelessness data from a national, regional or local lens and ability to provide actionable analysis to OHS leadership., * Three years of professional-level experience in research, finance or public administration.

• Master’s degree in business or public administration, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. For information regarding pre-screening and driving positions, The minimum qualifications listed above, plus:
• Experience working with homeless services organizations directly or indirectly.
• Experience working with geospatial analysis or mapping tools (e.g., ArcGIS, QGIS) to support visualizations related to homelessness, trends, and resource distribution.
• Experience with Homeless Management Information System (HMIS) administration or comparable database.
• Experience creating public-friendly narrative summaries of data findings, translate complex homelessness metrics into accessible, actionable insights for community members, media, and policymakers.
• Experience designing and implementing data quality assurance processes such as validation rules, error checking, data audits, and standardized data-entry protocols across multiple service providers.

Pulled from the full job description

• Loan forgiveness
• Tuition reimbursement
• Paid parental leave
• Parental leave
• Health insurance
• Paid time off
• Vision insurance, Pay Range: $71,240.00 - $116,022.40 annually.

Hiring Range: $71,240.00 - $105,248.00 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 062. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page., A comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions,

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi