Project Manager - Software & Systems

Position Overview: We are seeking a Project Manager to lead or co-lead ezyVet practice management system implementations across the AOSN network. This role drives migrations from initiation through go-live, provides ongoing system support to network practices, and coordinates integrations with third-party platforms. In addition to ezyVet-focused responsibilities, the Project Manager contributes to broader technology and operational initiatives and serves as a second-line resource for helpdesk ticket resolution within the ezyVet eco-system (including integrated platforms).This position is 100% remote, with frequent travel (up to 75%) to practice locations for ezyVet migrations, company meetings, and other projects. Home office needs to be a compatible working environment and working hours while at home will be 8a-4p or 9a-5p based on your home time zone, unless other arrangements have been approved. Working hours will widely vary while traveling. Requirements, EzyVet Migrations

• Lead or co-lead end-to-end project management of ezyVet migrations for new and existing AOSN network practices, from scoping through post-go-live stabilization.
• Develop and maintain detailed migration project plans, timelines, and task trackers; proactively identify risks and dependencies.
• Coordinate data mapping and migration of legacy practice data (patient records, invoicing history, inventory, etc.) into ezyVet.
• Partner with practice leadership, and support staff to align workflows and configure ezyVet to meet site-specific operational needs, while also aligning the system to meet enterprise standards.
• Facilitate pre-migration testing and auditing to ensure launch readiness.
• Provide on-site or remote go-live support and coordinate hypercare coverage in the days following each launch.
• Document lessons learned and continuously refine the migration playbook to improve speed and quality across future rollouts

Ongoing ezyVet Support

• Serve as a primary point of contact for ezyVet questions, issues, and enhancement requests across the AOSN network.
• Troubleshoot system configuration issues, workflow gaps, and user errors; escalate bugs to ezyVet support when appropriate.
• Administer and maintain ezyVet system settings, user accounts, permission levels, and configuration updates.
• Develop and deliver ezyVet training materials, quick-reference guides, and knowledge base articles for network staff.
• Monitor platform release notes and communicate relevant updates, new features, and deprecations to stakeholders.
• Track and report on system adoption, usage metrics, and open support issues across practices.

Integrations Support

• Support the configuration, testing, and ongoing maintenance of integrations between ezyVet and associated platforms (e.g., payment processors, client engagement platforms, imaging systems, inventory management, third-party APIs).
• Coordinate with integration vendors, ezyVet support, and internal technical resources to resolve data sync issues and connectivity errors.
• Participate in scoping and requirements gathering for new integration projects; document integration specifications and workflows.
• Validate integration performance post-launch and monitor for data discrepancies or failures.

Helpdesk & General Support

• Provide second-line support to resolve incoming helpdesk tickets related to ezyVet and associated systems.
• Maintain accurate ticket documentation, status updates, and resolution notes within the helpdesk platform.
• Identify recurring issues and escalate patterns to leadership to inform systemic fixes or training needs.

Project & Cross-Functional Support

• Contribute to other technology and operational projects as assigned by leadership.
• Collaborate cross-functionally with operations, finance, and clinical teams to ensure project alignment with network priorities.
• Maintain clear and consistent communication with stakeholders throughout all project phases.

• 3+ years of project management experience, with a demonstrated track record of managing software implementations or system migrations.
• Hands-on experience with ezyVet or comparable veterinary/healthcare practice management systems.
• Strong understanding of practice workflows in a veterinary, healthcare, or multi-site services environment.
• Proficiency with project management tools (e.g., Monday.com, Asana, Jira, Smartsheet, or similar).
• Excellent organizational, communication, and stakeholder management skills.
• Ability to manage multiple concurrent projects and priorities in a fast-paced environment.
• Comfortable working directly with end users at all levels, including non-technical staff.

Preferred

• Direct ezyVet implementation or administration experience strongly preferred.
• Experience supporting software integrations or working alongside technical/API integration teams.
• Familiarity with helpdesk ticketing platforms (e.g., Zendesk, Freshdesk, Jira Service Management).
• PMP, CAPM, or equivalent project management certification a plus.
• Background in veterinary practice operations or multi-site healthcare/services networks.

Health insurance, 401(k) matching, Vision insurance, Dental insurance, Flexible spending account, Disability insurance, Paid holidays Full-time No weekends, Weekends & holidays off Remote in United States, * No weekends

• Paid vacation
• Paid holidays
• Medical, dental, vision, dependent care FSA, and short-term disability benefit options
• Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
• 401K with employer match