IT Support Technician (part-time)

American Airlines Inc

Dallas, TX, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Part-time (≤ 32 hours)

Working hours

Shift work

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory Android Software Development Apple IOS Computer Networks Dynamic Host Configuration Protocol Networking Hardware Network Troubleshooting Microsoft Office Windows Servers Networking Basics TCP/IP

+2 more

Wi-Fi Technology Peripherals

Job description

Assemble and configure computers, printers, peripherals, network components, and associated services for deployment.
Configure, install and maintain basic network operations, including assembly of network hardware, installation of software and firmware components, and provides assistance to the IT manager on duty.
Perform continuous network troubleshooting to isolate, prevent and as required, diagnose network problems and anomalies.
Provide users with technical support and respond to trouble tickets generated by users during event.
Provide support for point-of-sale hardware and software O/S.
Respond to needs and questions of users concerning their computer access.
Documents all work and event tickets.
Ability to support and resolve any Wi-Fi and Cellular issues during events.

Requirements

Do you have experience in iOS?, Do you have a High school diploma or GED?, * High School diploma or GED.

Microsoft Certified Professional- Windows Server is required plus three years of directly related experience or the equivalent combination of experience, training and/or education.
Working knowledge of Windows Active Directory, Windows 11OS, MS Office Suite, DHCP, TCP/IP, additional Apple iOS and Android OS experience is a plus.
Must be able to work nights and weekends with a flexible schedule. (Listed under Physical Demands below)
Must be customer-service oriented, have a fan-friendly attitude and professional appearance at all times.
Knowledge of the tools, equipment, and materials common to the data network distribution trades., * While performing the duties of this job, the employee is regularly required to walk and climb stairs.
Ability to perform physical duties of employment including, but not limited to lifting 50 lbs. while twisting and turning, working at heights and frequent climbing of stairs and ladders.
The noise level in the work environment is moderate, however, during events the noise level may be loud.
Employees must be able to work evenings, weekends and holidays as required.