System Support Specialist

We are seeking a dynamic and proactive System Support Specialist to join our IT team! In this vital role, you will be the frontline hero for resolving technical issues, maintaining system stability, and ensuring seamless technology operations across our organization. Your expertise will empower users to work efficiently while safeguarding our IT infrastructure. If you thrive in a fast-paced environment, love troubleshooting, and enjoy helping others solve complex technical challenges, this is the perfect opportunity for you to make a meaningful impact!, * Provide exceptional technical support to end-users via help desk platforms such as ServiceNow and Jira, addressing hardware, software, and network issues promptly and professionally

• Troubleshoot and resolve software problems across various operating systems including Windows, macOS, and Linux, ensuring minimal downtime
• Manage computer hardware setups, upgrades, repairs, and configurations to optimize performance and security
• Administer computer networks by configuring and maintaining LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), firewalls, and TCP/IP protocols
• Support IT infrastructure components such as Microsoft Windows Server environments, Active Directory, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), BMC Remedy, and network administration tools like Meraki and Cisco switches
• Assist with mobile device management including smartphones and tablets to ensure security compliance and functionality
• Collaborate with team members on system updates, security patches, backups, and disaster recovery plans to maintain a resilient IT environment, Join us as a System Support Specialist where your technical expertise will drive operational excellence! We value energetic problem-solvers eager to support our users’ success while maintaining the integrity of our IT infrastructure. If you’re passionate about technology support roles that challenge your skills daily-apply now!

Do you have experience in Ticketing system technical support?, * Proven experience in providing IT support with strong troubleshooting skills for software, hardware, and network issues

• Comprehensive knowledge of operating systems including Windows (especially Windows Server), macOS, and Linux environments
• Familiarity with computer networking concepts such as TCP/IP, DNS, LAN/WAN/Wi-Fi setup, VPNs, firewalls, and network security protocols
• Hands-on experience managing computer hardware components and deploying enterprise tools like SCCM for software distribution and updates
• Proficiency in Active Directory management, Group Policy configuration, ServiceNow or Jira ticketing systems, and BMC Remedy for incident tracking
• Strong analysis skills to diagnose issues quickly and implement effective solutions efficiently
• Excellent communication skills to clearly explain technical concepts to non-technical users and collaborate effectively within a team
• Ability to prioritize tasks in a fast-paced environment while maintaining attention to detail

$24.32 - $26.00 an hour - Full-time, Contract