Systems Operations Specialist

The Oswego County Social Services Department has an immediate opening for a Systems Operations Specialist responsible for coordinating, supporting, and improving the operational systems, reporting functions, electronic workflows, and business processes utilized throughout the Department. The incumbent serves as the departmental resource for program databases, electronic systems, reporting tools, and operational workflows and works closely with program staff, the County Information Technology Department, New York State agencies, and external vendors to ensure the effective operation of systems that support Department services. The work requires considerable independent judgment, strong analytical abilities, and the ability to communicate effectively with technical and non-technical stakeholders. This position is distinguished from traditional Information Technology classifications in that the incumbent supports Department operations through systems coordination, data management, workflow optimization, reporting, and business process improvement. The position does not administer network infrastructure, maintain hardware, manage servers, or provide enterprise-level information technology support, which remains the responsibility of the County Information Technology Department and New York State ITS.

Do you have experience in Workflow management (operations management method)?, Do you have a High school diploma or GED?, * Bachelor’s degree in information resource management, business administration, data analytics or closely related field and two (2) years of experience involving systems administration, business process analysis, reporting, operational support, data analysis, project coordination, or technology implementation; OR

• Associate’s degree in information resource management, business administration, data analytics or closely related field and four (4) years of experience as defined above; OR
• Graduation from high school or possession of an equivalency diploma and six (6) years of experience as defined above.

Pulled from the full job description

• Loan forgiveness
• Tuition reimbursement
• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Flexible spending account, Pay Rate: $28.34 per hour plus competitive benefits package including: health, life, dental and vision insurance; NYS Retirement; and Public Service Loan Forgiveness Program.

Oswego County Government offers a wide variety of career fields across 30 departments. We employ individuals in many different positions such as Accountant, Caseworker, Nurse, Attorney, Patrol Officer, Mechanic, Equipment Operator, Secretary, and many more. Together, the County works to serve the community and support the infrastructure and services that are needed.As an employer, Oswego County seeks individuals who are passionate about their chosen field. Open positions often include entry level openings where little or no experience is required. The County strives to promote from within whenever possible. Benefits may include health, dental, vision and life insurance; NYS Retirement; Public Service Loan Forgiveness Program; paid holidays, sick and annual leave; Employee Assistance Program; tuition reimbursement (for related courses while employed); optional pre-tax retirement plan; optional pre-tax spending plan (FSA); and more. Oswego County (population approximately 122,000) is located on Lake Ontario in Central New York, approximately 40 miles north of Syracuse and 80 miles east of Rochester. Oswego County offers educational, recreational, and cultural opportunities.