Desktop Analyst

We are seeking a highly skilled and motivated Desktop Analyst to join our dynamic team. This role is ideal for individuals with a strong technical background and a passion for delivering exceptional customer service. As a key member of our IT team, you will be responsible for providing desktop support, managing network cabling systems, and ensuring smooth operations across various technical infrastructures., * Provide technical support and troubleshooting for desktop hardware and software issues.

• Install, configure, and maintain desktop operating systems and applications.
• Set up and maintain user accounts and permissions.
• Respond to user inquiries and provide timely resolutions to technical issues.
• Collaborate with other IT teams to resolve complex technical problems.
• Conduct regular maintenance and updates to ensure optimal performance of desktop systems.
• Assist with the procurement and inventory management of desktop equipment and software.Document and maintain accurate records of support activities and resolutions., * Diagnoses and troubleshoot hardware and software issues on desktop systems.
• Install, configure, and upgrade operating systems and software applications.
• Collaborate with users to identify and resolve technical problems.
• Provide training and guidance to users on the proper use of desktop systems.
• Assist in the implementation of IT projects and initiatives.
• Stay up to date with the latest technology trends and advancements.
• Ensure compliance with company policies and procedures related to desktop systems.Continuously improve desktop support processes and procedures.

Cable Responsibilities:

• Install, maintain, and repair cable TV and internet systems.Test and troubleshoot issues with network communication.

• 1+ years of professional technician experience and desktop support.
• Familiarity with industry tools and equipment used for cabling and desktop support.
• Valid driver’s license with a clean driving record.
• Ability to work at tall heights and lift 50+ pounds.
• Strong knowledge of desktop operating systems (Windows, macOS) and software applications.
• Familiarity with hardware components and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Bachelor’s degree in computer science or a related field preferred.Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Job Environment: This role requires flexibility, strong attention to detail, and the ability to troubleshoot technical issues efficiently. The Desktop Support Engineer will work in a fast-paced environment, collaborating closely with other IT teams and providing direct support to end-users.

Please note that this position requires working every other weekend.

Salary Range: $55,000 - $65,000

We are looking for a motivated and technically proficient individual to support the successful operation of our organization’s desktop and network systems. If you’re passionate about technology, customer service, and problem-solving, we encourage you to apply!