Computer Support Technician

Distinguishing Features of the Class: The work involves responsibility for providing technical support and assistance in the installation, operation, and maintenance of the organization’s computer systems. The work includes problem-solving in applications of both hardware and software. The work is performed under the general supervision of the Network Administrator, with considerable leeway for the exercise of independent judgment in carrying out the details of the work. Does related work as required.

Typical Work Activities: (Illustrative Only)

_ Provides technical assistance to employees in the use of equipment, problem-solving, and software malfunctions;

_ Installs, repairs and maintains computers and related equipment, including printers, modems, scanners, cabling, etc.;

_ Operates diagnostic equipment and performs general repair and upgrades;

_ Installs software and maintains software libraries and manuals;

_ Provides basic instruction on the use of equipment, software, and applications to employees;

_ Installs Local Area Networks and Distributed Area Networks for instructional and administrative needs;

_ Maintains problem logs;

_ Maintains equipment, software and parts inventories.

Do you have experience in User training (technical support)?, Good knowledge of the principles, practices, and techniques utilized in computer systems analysis; techniques and concepts; good knowledge of a wide variety of computer software packages; ability to train others in the use of computers and various software packages; ability to prepare written documentation for system configurations; ability to perform close detail work; tact, courtesy, dependability; physical condition commensurate with the demands of the position.

Join us in providing top-notch technical support while enhancing your skills in a dynamic work environment!, A. Completion of two (2) years of college with specialization in Computer Sciences, B. Two (2) years of paid experience in installation, maintenance, repair of computers, peripherals, and software or A+ Certification, C. An equivalent combination of (A) and (B) on a one-to-one basis.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, * Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance