Computer Service Support Specialist

The Computer Service Support Specialist serves as the primary on-site technology support resource for the Hoosic Valley Central School District. This role is essential to maintaining smooth, daily technology operations across the district., * Hardware & Device Setup: Configure, deploy, and maintain workstations, devices, classroom technology, printers, and peripherals.

• Software & Maintenance: Install, update, and troubleshoot software applications and operating systems.
• User Support: Serve as the first point of contact for staff and students, resolving day-to-day technology needs with a professional, customer-service-oriented approach.
• Troubleshooting & Escalation: Diagnose and resolve common technical issues in a timely manner, escalating more complex problems to higher-level IT staff when necessary.
• Collaboration: Work closely under the direction of the IT Project Manager and Director of Technology to support district-wide tech initiatives.

This position is a fantastic opportunity for a hands-on, detail-oriented problem solver who wants to support staff and students in a K-12 environment. You will gain broad, valuable experience across desktop support, classroom technology, user management, and general troubleshooting while making a meaningful impact on the educational community., * A positive attitude, strong communication skills, and absolute reliability.

• A high degree of professionalism and a willingness to learn.
• Strong foundational technical skills and sound judgment.
• Prior IT support experience is helpful, but a desire to grow in the field is highly valued., Applicants must meet one of the following criteria:
• (A) Graduation from a regionally accredited college/university (or one accredited by the New York State Board of Regents to grant degrees) with an Associate’s Degree in Computer Science, Computer Technology, or a closely related field; OR
• (B) Graduation from high school (or possession of a high school equivalency diploma) AND a professional certification in a computer-related field. (IT certifications such as CompTIA A+ or Network+ are preferred); OR
• (C) An equivalent combination of training and experience as defined by the limits of (A) and (B) above.

Questar III offers a competitive salary and excellent benefits (including enrollment in the NYS Employee Retirement system). For more information on Questar III BOCES, please visit www.questar.org.