Product Support Specialist

• Provide technical support for Georgia-Pacific Building Products (gypsum, structural

panels, lumber)

• Manage inbound inquiries (phone calls and emails) from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization

Claims Processing:

• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records

Data Analysis:

• Analyze data and provide insights on customer trends, product trends and claim trends

Do you have experience in Microsoft Teams?, Do you have a Associate’s degree?, * Work experience in product support, claims processing, customer service, or similar.

• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
• Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.
• Ability to travel up to 15%.

What Will Put You Ahead

• Associate’s degree
• Experience with Salesforce.com or similar CRM systems.
• Background in commercial construction engineering, building science, product design, or technical consulting.
• Claims management experience.
• Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).

Pulled from the full job description

• Tuition reimbursement
• AD&D insurance
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Adoption assistance

Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team!

This role will work out of our offices in Decatur, GA and Atlanta, GA.

Our Team

The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support. As a customer-facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust. Join us and help shape the future of building products through service, innovation, and teamwork., All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here ., As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.