Cloud Support Engineer

We are seeking a dynamic and proactive Cloud Support Engineer to join our team. In this role, you will provide expert technical support for cloud-based systems and infrastructure, ensuring seamless operation and optimal performance. Your expertise will help resolve complex issues related to cloud environments, network configurations, and system integrations, contributing to our commitment to delivering exceptional service to our clients.

Do you have experience in Windows support?, * 5+ years of systems or cloud engineering/support experience in a technology, systems, or medical device environment.

• 3+ years of hands-on experience supporting cloud or as-a-Service platforms and architectures in a software or systems engineering role.
• Strong troubleshooting skills across cloud orchestration services, Kubernetes, Kafka, microservices, and core cloud concepts including compute, networking, storage, and security in AWS and/or Azure.
• Solid experience with TCP/IP networking, LAN/WAN, VPN, firewalls, and security appliances, plus Linux and Windows Server administration and OS-level troubleshooting.
• Strong SQL and diagnostic skills across relational databases such as PostgreSQL and SQL Server, with scripting experience in Python, Bash, PowerShell, or similar tools.
• Ability to independently manage escalations, analyze logs and telemetry across systems, and communicate clearly with customers and internal stakeholders under pressure., * Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent experience.
• Industry certifications in networking, security, or cloud technologies such as AWS, Azure, Cisco, or CompTIA.
• Experience with observability and support tooling such as Signoz, AKHQ, CloudWatch, Sentry, ClickHouse, Slack, Jira, and Microsoft Office.
• Experience supporting healthcare, hospital, medical device, or other highly regulated customer environments.
• Experience contributing to automation, serviceability, support readiness, or beta program enablement for cloud-connected products.

3.73.7 out of 5 stars El Paso, TX Remote $34 - $36 an hour - Full-time, Pulled from the full job description

• AD&D insurance
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, Pay Range Minimum: $34 per hour or $XX,XXX per hour

Pay Range Maximum: $XX,XXX per year or $36 per hour

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year

Pay: $34.00 - $36.00 per hour, * 401(k)

• Dental insurance
• Retirement plan

HCLTech is a global technology leader, bringing together a diverse team of over 227,000 professionals across more than 60 countries. We specialize in delivering innovative digital, engineering, cloud, and AI solutions that empower clients across various industries to achieve their digital transformation goals.