Network Field Engineer-Novi MI

What you’ll be doing…

• Provide support for LANs, WAN connections, and application performance troubleshooting.
• Deliver new functionality and participate in break/fix activities.
• Monitor day-to-day operations of the data network within defined scope and provide technical assistance.
• Work with infrastructure groups and end-users to troubleshoot performance issues in an enterprise environment.
• Participate in on-call rotation and apply advanced skills to resolve complex problems.
• Maintain current knowledge and understanding of security and networking best practices.

• Minimum 2-4 years of in-depth troubleshooting and understanding of practical networking systems such as LAN, firewalls, routers, PCs, and printers.
• Comprehensive understanding of network services and networks such as TCP/IP, OSPF, and EIGRP.
• Ability to plan, implement, and engineer network solutions based upon Cisco equipment with intermediate to advanced complexity.
• Experience in creating comprehensive documentation using Visio and related tools.
• Knowledge of HIPAA regulations preferred.
• Adherence to customer service responsibilities and behaviors, including communication, ownership, motivation, and teamwork.
• Self-directed and committed to the team concept; demonstrate initiative and willingness to learn.
• Education: Associate’s degree or 1-2 years of vocational technical training preferred.
• Minimum of 1-5 years of study towards CCNA Certification.

Reliable transportation for travel between sites