Technical Support Engineer

ALEXANDER TECHNOLOGY GROUP

Nashua, NH, United States

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$70,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

HTML JavaScript (Programming Language) Application Programming Interfaces (APIs) User Authentication Microsoft Azure Cascading Style Sheets (CSS) Software as a Service Cloud Computing Software Debugging Programming Tools Distributed Computing Environment Issue Tracking Systems

+14 more

OAuth Windows PowerShell Azure Active Directory Microsoft SharePoint Systems Integration Web Applications Postman ReactJS Software Troubleshooting Bug Reporting Web Technologies Front End Software Development Restful APIs Zendesk

Job description

Alexander Technology Group is seeking a Technical Support Engineer for an established client in southern NH. The Technical Support Engineer will combine strong technical troubleshooting skills with a customer-focused mindset. This role is responsible for diagnosing and resolving complex issues, working closely with customers, internal teams, and engineering to ensure timely and effective solutions., * Investigate, troubleshoot, and resolve technical issues related to SharePoint, Azure, and web-based applications

Serve as a member of the Product Support team who is the primary point of contact for customer-reported issues, owning cases from initial report through resolution
Analyze application behavior using logs, browser developer tools, and debugging techniques
Troubleshoot front-end technologies including JavaScript, React, HTML, and CSS
Diagnose and resolve issues related to APIs, integrations, and authentication (OAuth, tokens, etc.)
Document issues, root causes, and resolutions in internal and customer-facing knowledge bases
Collaborate with engineering teams to escalate bugs, provide reproduction steps, and validate fixes
Communicate clearly and professionally with both technical and non-technical stakeholders
Manage and prioritize multiple support requests effectively using Zendesk
Participate in on-call rotation and assist with incident response as needed

Requirements

This is a permanent, mostly remote position but requires candidates with the ability to work off-hours and be on call as needed., * Experience supporting SharePoint and Microsoft Azure environments

Strong troubleshooting and analytical skills with the ability to diagnose complex technical issues
Working knowledge of web technologies including JavaScript, React, HTML, and CSS
Experience using browser developer tools for debugging
Understanding of authentication and identity concepts (Azure AD / Entra ID, OAuth)
Experience with ticketing systems such as Zendesk, * Experience with Microsoft Graph API
Familiarity with PowerShell scripting
Experience supporting SaaS-based applications
Basic knowledge of Azure AppInsights Querying
Experience working in a cloud-based, distributed environment
Familiarity with REST APIs and tools such as Postman or Graph Explorer