IT Support Specialist (Level 1)

• IT Service Desk Support: Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while delivering exceptional customer service.
• Incident & Request Management: Manage and prioritize service requests and incidents in accordance with established SLAs, ensuring timely resolution and accurate documentation.
• Infrastructure Administration: Install, administer, maintain, and support IT infrastructure services, ensuring high availability, reliability, and compliance with company IT standards.
• Project & Team Collaboration: Collaborate with global IT teams on escalated support issues, continuous improvement initiatives, and IT projects to enhance systems and services.
• User Training & Process Improvement: Educate users on business systems and IT processes, while contributing ideas, documentation, and best practices to improve operational efficiency and service delivery.

Do you have experience in Vendor relationship management?, Do you have a Associate’s degree?, * Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent combinations of education, experience, and certifications will be considered.

• Minimum 3 years of experience supporting IT operations, preferably within a global enterprise environment.
• Proven experience implementing, documenting, and maintaining IT infrastructure systems and services.
• Experience working with external vendors, suppliers, and service providers to support IT operations and service delivery.
• Strong knowledge of IT infrastructure technologies and enterprise systems in a global IT environment. (MS 365)
• This position is not eligible for visa support now or in the future

Pulled from the full job description

• 401(k) matching
• Paid time off
• Paid holidays

Vibracoustic is a leading global automotive supplier, providing customized solutions that add comfort to mobility by reducing noise and vibration in vehicles. As part of the Freudenberg Group, we foster an innovative and forward-thinking mindset. We are looking for proactive and entrepreneurial team players who are curious, and motivated to grow. At Vibracoustic, you will enjoy a safe and collaborative environment and global opportunities. Ready to drive comfort with us?