Director of Information Technology

The Director of IT will inherit a small but committed team and be expected to rapidly scale capabilities, stabilize core systems, and establish IT as a strategic enabler of Wild Republic’s global operations across North America, Europe, Australia, and India. This role requires a hands-on leader who can operate at the strategic level while rolling up their sleeves to solve immediate infrastructure and platform challenges., * IT Infrastructure & Operations Leadership

• Own and lead all global IT infrastructure, including network, hardware, security, and disaster recovery
• Assume full ownership of the IT function from the current consulting engagement (transitioning by 10/1/2026)
• Establish and enforce IT service levels, incident management, and escalation protocols
• Lead the build-out of a disaster recovery plan and business continuity framework
• Drive the laptop lifecycle management policy (36/48/60-month tiers already proposed and awaiting implementation)
• Evaluate and implement 24/7 global EDI/IT support coverage, including vetting managed service providers
• ERP & Business Systems
• Oversee Microsoft Dynamics 365 Business Central as the company’s core ERP, including the in-progress BC Cloud upgrade (go-live targeted 9/4-9/7)
• Manage the EDI pipeline (Lanham) and ensure on-time processing with zero tolerance for missed SLAs
• Support CRM go-live for AU/EU (7/6) and USA (10/1)
• Drive scanner/WMS implementation for AU and EU in Q4
• Partner with the Director of Business Intelligence Operations on system governance, process standardization, and reducing dependency on external consulting partners
• Team Building & People Leadership
• Directly manage the existing IT team (Jon Brannon in NA; Bala and Abilash in India)
• Recruit and onboard the 2 approved Systems Support Analyst roles in India
• Support the hiring of a BC Functional Consultant to own business process governance and configuration standards
• Build a scalable IT org structure that supports a global, multi-region company
• Develop career paths, training plans, and performance standards for all IT staff

Governance, Security & Compliance

• Lead the AI Governance Policy rollout and ensure global compliance
• Establish and enforce role-based access controls, audit trails, and data security policies
• Own IT vendor management, licensing, and contract negotiations
• Ensure compliance with internal controls, separation of duties, and audit requirements

Global IT Strategy

• Develop a 1-3 year IT roadmap aligned with Wild Republic’s global growth (NA, EU, AU, India)
• Partner with Operations, Finance, Marketing, and Supply Chain leadership to ensure technology enables business strategy
• Drive adoption of Microsoft 365 ecosystem (Teams, SharePoint, Copilot, Power Platform) across all regions
• Evaluate and recommend technology investments that reduce manual processes, improve reliability, and support scalability

Do you have experience in Vendor relationship management?, * 8+ years of progressive IT experience, with at least 3 years in a leadership or director-level role

• Hands-on experience with Microsoft Dynamics 365 Business Central (or NAV) - this is the company’s ERP and the Director must understand it deeply
• Proven experience managing EDI systems, ERP upgrades, and cloud migrations
• Strong understanding of IT infrastructure - networking, security, disaster recovery, hardware lifecycle
• Experience building and leading IT teams in a global, multi-site environment
• Excellent project management skills - ability to manage multiple concurrent technology programs with hard deadlines
• Experience with vendor and consultant management, including managing external engagements to completion and transitioning to internal ownership, * Experience in consumer products, distribution, or manufacturing industries
• Familiarity with WMS (Warehouse Management Systems) and scanner-based warehouse operations
• Experience with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
• Knowledge of CRM platforms and multi-region deployments
• Experience managing offshore/distributed IT teams (India experience a strong plus)
• Background in AI governance, Copilot adoption, or digital transformation initiatives
• Microsoft certifications (Dynamics 365, Azure, or Security-related)

At Wild Republic, we strive to maximize the positive impact we make on our customers, community, and our planet. That’s why we stand behind our core company values.