Tech Support Agent

Responsible for providing a variety of paying and receiving functions for members via phone, fax, email, and online channels including processing account transfers, loan payments, and cashier’s checks. Balances each day’s transactions. Performs a broad variety of member services functions such as opening and closing accounts, purchasing and/or renewing IRA’s and/or certificates, and assisting members with bookkeeping and checking account problems. Answers members’ questions regarding Credit Union services and performs a variety of account maintenance duties. Assists members with technical support, including online banking, mobile banking, bill payments, etc. Actively cross-sells Credit Union products and services. Performs specific assigned jobs including various administrative functions, and assists other Tech Support Agents with duties as required. This position has the potential for remote work based on management discretion., * Handle inbound calls with professionalism and empathy

• Process account transfers, loan payments, and cashier’s checks
• Answer lending related questions about the products and services offered
• Communicate effectively and accurately across digital platforms
• Open and close accounts, troubleshoot account issues, and answer member questions
• Provide technical support for online banking and bill pay services
• Balance daily transactions and verify totals to ensure accuracy
• Deliver exceptional service that builds trust and loyalty

Do you have experience in Phone communication?, Do you have a High school diploma or GED?, * High School Diploma or GED certificate

• 1 year of banking experience
• Call center experience
• Excellent customer service skills
• Attention to detail
• Computer skills

Competencies

• Excellent communication skills and willingness to assist others
• Professional appearance, dress, and attitude
• Good analytical and problem-solving abilities
• Ability to maintain an effective and efficient workflow
• Well organized and detail oriented
• Excellent organizational and time management skills
• Ability to operate related computer applications and business equipment

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Dental insurance
• Paid holidays
• Opportunities for advancement, This is a 40-hour per week, full-time position, with rotating Saturdays. Work times are between 8:45am - 5:15pm Monday through Friday, and 8:45am 12:15pm on Saturdays., * Competitive pay based on experience
• Comprehensive benefits package (medical, dental, 401(k), etc.)
• Paid time off and company holidays
• Opportunities for professional growth and advancement
• Supportive, collaborative work environment