IT SUPPORT TECHNICIAN - LEVEL 2 / ESCALATION (In-House, Rochester NY)

About the job: BlueTower Technical is hiring a Level 2 / Escalation Technician - the senior desk tech who owns complex tickets, leads projects and onboarding, and mentors Level 1.

Do you have experience in Windows?, You’ll: resolve escalated server/network/cloud issues · administer Windows Server, AD & M365 · manage firewalls/switching/VPN · support BCDR & RMM · lead projects · mentor L1.

You have: 2-4+ yrs IT/MSP escalation experience · strong Windows Server/AD/M365 · solid networking · BCDR/RMM · valid license.

Bonus: Network+/Security+/Microsoft certs, virtualization, Azure/Intune, healthcare IT.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance
• Paid holidays, Perks: Health & dental insurance · 401(k) match · PTO (2 wks min. vacation) + paid holidays · flexible pay & scheduling · on-call/after-hours bonuses · stocked break room · the coolest tech around.

Pay: $58,240.00 - $70,720.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off