IT FIELD TECHNICIAN - ROCHESTER

We’re hiring a Field Technician to travel to client sites and perform hands-on IT work: workstation deployments, structured cabling and low-voltage wiring, network and phone hardware installs, and general troubleshooting. This is a client-facing role - you are BlueTower in the room, so professionalism and reliability matter as much as technical skill., Location / travel: Rochester-based (home office). Most work is in the Greater Rochester area, with occasional travel across our wider Western & Central New York service region - roughly the Buffalo-to-Syracuse corridor and the communities north and south. Company vehicle provided, with gas and travel expenses covered, so the miles are on us. Reports to: Technical Service Manager, Travel to client sites to perform installations, equipment setups, and service calls.

• Deploy and configure workstations, laptops, printers, and peripherals.
• Run, terminate, and test structured cabling and low-voltage wiring (Cat5e/Cat6, patch panels, jacks).
• Install and connect network hardware - switches, wireless access points, firewalls, routers.
• Set up and provision VoIP desk phones and related telecom equipment.
• Perform general hardware/software troubleshooting and diagnostics on site.
• Document work performed, time, and materials in the ticketing system.
• Communicate clearly with clients on site and represent BlueTower professionally.
• Coordinate with the help desk / remote team to escalate or hand off issues.
• Maintain vehicle stock, tools, and inventory; account for company equipment.

Do you have a valid Driver’s License license?, Do you have experience in Windows?, 1+ years of hands-on IT, field service, A/V, or low-voltage cabling experience (or equivalent training).

• Solid PC hardware, Windows, and basic networking knowledge (IPs, switches, Wi-Fi, cabling).
• Valid driver’s license (driving is daily and essential).
• Comfortable lifting equipment, using ladders, and working in tight spaces (closets, under desks, ceilings).
• Strong customer-facing communication and a reliable, punctual, professional presence., CompTIA A+ and/or Network+ certification.
• Experience in an MSP or multi-client service environment.
• Structured cabling / low-voltage experience or licensing.
• VoIP phone provisioning experience (e.g., Polycom/Yealink).
• Familiarity with healthcare/dental IT environments and HIPAA awareness; bonus for imaging systems (e.g., Carestream) or practice-management software exposure.

Physical & Work Conditions

• Frequent driving and travel between sites throughout the workday.
• Lifting up to ~50 lbs; bending, kneeling, ladder work, and tight-space access.
• Occasional after-hours or weekend work for scheduled installs/cutovers - when applicable

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Dental insurance
• Paid holidays, Compensation: $25-$27/hour, depending on experience (we can go higher for an exceptional candidate and flex lower for an entry-level hire we train up) + benefits, Health and dental insurance and a 401(k) with company match - we invest in your future, not just your present.
• Paid time off with a minimum of two weeks’ vacation, plus paid holidays.
• A company vehicle and a company credit card for gas and travel expenses - your costs on the road are on us.
• Flexible pay and flexible scheduling, with bonuses for on-call and after-hours work.
• A fully stocked break room - snacks, cold drinks, and good coffee, on us.
• Hands on the latest and greatest technology - you’ll work with the gear and tools most shops only read about.
• Training and mentorship from our experienced field team - you’ll ramp up alongside a senior tech, not get thrown to the wolves.
• Hands-on variety, a tight-knit team, and a path to grow into senior/network roles.

Pay: $25.00 - $27.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

BlueTower Technical Inc. is a managed IT services provider (MSP) serving healthcare and dental practices and other businesses across the Greater Rochester region. We keep our clients’ technology running - networks, workstations, phones, and infrastructure - and we show up on site as the face of the company. We’ve been doing this since 2001 - 25 years - but we still operate scrappy, like a startup: small enough that your work genuinely matters, and established enough that the clients are real and the paycheck is solid.