IT Operations Support Engineering Lead

· Lead and manage the IT Operations Support team.

· Oversee L2/L3 production support and major incident resolution.

· Drive ITIL-based incident, problem, and change management processes.

· Support and manage Google Cloud Platform-based environments.

· Collaborate with cross-functional teams to ensure operational stability and service excellence.

· Mentor team members and drive continuous operational improvements.

We are seeking an experienced IT Operations Support Engineering Lead with 10+ years of experience leading IT operations and support teams. The ideal candidate will have expertise in L2/L3 production support, major incident management, ITIL best practices, and Google Cloud Platform (Google Cloud Platform). Experience with AI technologies is a plus., · 10+ years of IT Operations/Support Engineering experience.

· Experience leading technical support teams.

· Strong L2/L3 production support and incident management experience.

· Hands-on experience with Google Cloud Platform (Google Cloud Platform).

· ITIL Certification and knowledge of ITIL best practices.

· Excellent leadership, troubleshooting, and communication skills.

Preferred: Experience with AI or AIOps solutions.