Technical Customer Service Representative (SAP/HANA preffered)

Seeking a Technical Customer Service Representative I to join its Americas Commercial Team in Morton Grove, IL. This position plays a key role in supporting customers, processing orders, maintaining accurate records, and coordinating with internal departments to ensure timely and accurate order fulfillment. The ideal candidate will possess strong customer service experience, technical aptitude, ERP/CRM knowledge, and the ability to thrive in a fast-paced environment., Receive, review, and accurately process customer orders.

Verify and edit orders to ensure completeness and accuracy.

Enter and maintain orders in LN, eLogia, and ESP-REP systems.

Respond to customer inquiries regarding order status, product availability, shipping, and delivery concerns.

Resolve customer complaints and service issues in a professional manner.

Maintain accurate customer records and order databases.

Coordinate with internal departments regarding product availability and expedited requests.

Monitor inventory levels and evaluate stock availability against shipping schedules.

Support customers by providing timely updates and solutions.

Perform additional duties assigned by Customer Service leadership.

Do you have experience in Technical customer support solution?, Minimum 3 years of customer service experience, preferably in a technical product or B2B environment.

Two years of college or technical schooling, OR five years of experience in a technical role.

Strong proficiency with Microsoft Office Suite (Excel, Outlook, Word).

Experience working with ERP and/or CRM systems.

Excellent verbal and written communication skills.

Strong customer service and customer advocacy skills.

Technical aptitude and basic mathematical skills.

Ability to work independently and manage multiple priorities.

Strong organizational skills and attention to detail.

Preferred Qualifications

Experience with SAP, Salesforce, LN, eLogia, or similar ERP/CRM systems.

Experience supporting industrial, manufacturing, engineering, mechanical, or technical products.

Bilingual or multilingual communication skills.

Required Skills

Customer Service

Order Processing

Data Entry

ERP Systems

CRM Systems

SAP

Salesforce

Microsoft Excel

Microsoft Office Suite

Customer Relationship Management

Problem Solving

Inventory Coordination

Technical Support

Time Management

Organization

Attention to Detail

Communication Skills

Ideal Candidate

The ideal candidate is customer-focused, detail-oriented, and technically inclined, with experience supporting business customers and processing orders in an ERP/CRM environment. They possess strong communication skills, can work independently, and excel in a fast-paced setting while maintaining a high level of customer satisfaction.